Subject: RE: POD Request - 6249071538
From: Sanjana Suresh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, aessam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, KISHAN SINGH <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 14 Jan 2021 14:32:42 +0000

Hi @Ramesh Gottimukkala<mailto:[email-masked]>,

Need your urgent support to get the POD for the subject shipment.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 14, 2021 6:31 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; aessam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sanjana Suresh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; KISHAN SINGH <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: POD Request - 6249071538

External email sender, please take precaution.
Hi Jessie,

Please assist in getting an update on the below. Case pending since Dec 2020

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 7:09:23 PM
Subject: RE: POD Request - 6249071538

@aessam<mailto:[email-masked]> Still awaiting for POD.

@Ramesh Gottimukkala<mailto:[email-masked]> Fyi.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 4:02 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; aessam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; KISHAN SINGH <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Request - 6249071538

External email sender, please take precaution.
Hi Team,

Please advise on the below. We are not receiving the POD since Dec 8. 2020 and the case is pending since Dec 2, 2020.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 13:45:04
Subject: Re: POD Request - 6249071538

Dear All,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
To: "Sanjana Suresh" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "aessam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>, "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 December, 2020 11:33:52
Subject: Re: POD Request - 6249071538

Dear Amr

Please do the needful

Thanks

Regards

RGV
Manager Lastmile operation
2nd Floor l Landmark Arabia I
Riyadh Gallery Mall I Riyadh
Kingdom of Saudi Arabia
+966-567299089

________________________________
From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 10:15:07 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; kishan singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Request - 6249071538

Hi @Ramesh Gottimukkala<mailto:[email-masked]>,

Please support in getting the POD for the subject order from Shipa team.

Thanks and Regards,
Sanjana Suresh
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 6:21:22 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; kishan singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: POD Request - 6249071538

@Sanjana Suresh<mailto:[email-masked]> Please assist in getting POD from Shipa.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 2:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Srishty Lsm <[email-masked]<mailto:[email-masked]>>; kishan singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Request - 6249071538
Importance: High

External email sender, please take precaution.

Hi Jessie

Would like to inform you that it was escalated to shipa twice for POD, but we did not get that only they responded it's delivered to the same customer, so kindly help us in closing this case by getting POD and Refund Approval as well.

Regards

Shakeeb

________________________________

From: "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 December, 2020 19:14:19
Subject: Re: POD Request - 6249071538

Hi Team,

Problem Statement: Refund Approval.

Ticket ID: 1807848

Order Date: Nov 29, 2020

Order ID: 6249071538

Tracking ID: SD000636084

Total Price: SAR 277.20

Issue Description: Customer has not received the order and courier team has delivered the order.

The Items:

162485142 - - Carpisa Solid Tote Bag with Double Handle and Zip Closure

162485130 - - Carpisa Tote Bag with Buckle Accent and Zip Closure

Case history: The customer has placed the order with a total of 2 items. As per our courier team the order has been delivered to the same customer however, the customer is complaining that not received the order. The issue was forwarded to the courier team and POD was requested, and from there end we didnot received the same. The same was raised on Zimbra.

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since JUNE, 2020. This is the tenth order placed by the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,

Srishty

________________________________

From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "srishty lsm" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 December, 2020 00:21:24
Subject: RE: POD Request - 6249071538

Dear Team,

Thank you for reaching out to Shipa!

Kindly note that as per the system the order was delivered to the same customer.

@Numan Please advise here

Feel free to reach us again for any further inquiries

Best Regards
Your Shipa champs

Nour Al-Arjan
Customer Care
[Image removed by sender.]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7Ca8e77f8daed148d1edf008d8b8990233%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462314603716874%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X2Ve2eRL%2F3fLTFQo%2BvB0nZkNQO0%2BKSbo31mFSdC2dmA%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7Ca8e77f8daed148d1edf008d8b8990233%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462314603726834%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=czEd69cRg843YNAOo6Rw%2BIk1Tfy5nPhZ5EJNZDfaahA%3D&reserved=0>

________________________________

From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
Sent: 10/12/2020 9:12 AM GMT+04:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: POD Request - 6249071538

Hi Team,

AWB: SD000636084

Please share POD with ID and Signature proof for the above mentioned AWB. Customer has denied receiving this order.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 12:21:37 PM
Subject: Order delivered but not to the customer

Hi Team,

Ticket No: 1807848

Order No: 6249071538

Order Date: 29 Nov, 2020

Tracking id: SD000636084

The customer is claiming that the order is not received by him and the status as well as the courier company is saying that it has been delivered. Our courier team has not provided proof of delivery even after two attempts.

Kindly advice for the same.

Regards,

Srishty

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7Ca8e77f8daed148d1edf008d8b8990233%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637462314603736791%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Izwwe9StpuRVKjf9lJGXDshAuBa%2FNZ%2BjaWyIL1DwN%2BA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com