Subject: RE: Late Collection///Order number - 9620270068
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: seeta.seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>
Date: Thu, 14 Jan 2021 14:30:06 +0000

@Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>

I don’t know why the pick up for this order has not been done from January 2!

This has been created from December 2020 btw.

RVP RP120620003041

Please do the needful asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 14, 2021 6:21 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; AKASH YADAV <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: Late Collection///Order number - 9620270068
Importance: High

External email sender, please take precaution.
Hi Team,

AWB: RP120620003041

Kindly assist in arranging the collection with LMG. We have escalated to LMG before but the collection is still not done. Customer can be reached on +971504084297. Customer has also complained that they received a call from the courier before but nobody came to collect the items from him. Customer can be reached between 7am - 4.30pm between Sun- Thurs.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 5:59:04 PM
Subject: Late Collection///Order number - 9620270068

Hi Team,

Problem Statement:Late Collection
Order Date : 05-Dec-202
Order ID:9620270068
Tracking ID: RP120620003041
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 06/12/20 and till now the item has not collected from the customer. It was also marked for Re-attempt in Fareye. Please check and do the needful.

Thanks and Regards
Akash Yadav

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