Subject: Re: Late Collection///Order number - 9620270068
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Date: Thu, 14 Jan 2021 07:20:51 -0700 (MST)

Hi Team, 

AWB: RP120620003041 

Kindly assist in arranging the collection with LMG. We have escalated to LMG before but the collection is still not done. Customer can be reached on +971504084297. Customer has also complained that they received a call from the courier before but nobody came to collect the items from him. Customer can be reached between 7am - 4.30pm between Sun- Thurs. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, January 6, 2021 5:59:04 PM 
Subject: Late Collection///Order number - 9620270068 

Hi Team, 

Problem Statement:Late Collection 
Order Date : 05-Dec-202 
Order ID:9620270068 
Tracking ID: RP120620003041 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 06/12/20 and till now the item has not collected from the customer. It was also marked for Re-attempt in Fareye. Please check and do the needful. 

Thanks and Regards 
Akash Yadav