Subject: RE: Missing items/Need ​Redfund approval: Case id - 1889414 Order ID: 6254886987
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 14:11:24 +0000

@Apoorv Joshi<mailto:[email-masked]>

Please go ahead with this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 14, 2021 6:10 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/Need ​Redfund approval: Case id - 1889414 Order ID: 6254886987

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 12:10:29 PM
Subject: Missing items/Need ​Redfund approval: Case id - 1889414 Order ID: 6254886987

Hi Team,

Problem Statement: Missing items

Order Date: Dec 15, 2020
Case id - 1889414
Order ID: 6254886987
Tracking ID: SD000773285

Missing items:
1. 142405661, NYX Professional Make Up Soft Matte Lip Cream, Cost: SAR 19.00
2. 161038513 - - NYX Professional Makeup Worth the Hype Waterproof Mascara, Cost: 54.00
3. 159405678 - - REVLON Powder Blush, Cost: 63.00
4. 159405661 - - REVLON Ultra HD Matte Lip Colour, Cost: SAR 66.00

Order Value: SAR 662.00
Amount needs to be refunded: SAR 202.00

Assistance Required: Missing items/Need ​Redfund approval

Issue Description: Customer has placed his order for 10 items and as per the consignments details all items have been delivered but customer did not received his 4 items.
Kindly please do the needful.
​
Case History: The customer has contacted us on 12/18/2020 and we have raised child ticket # 1896048 to confirm how many item has been shipped from there however as per the response all items has been shipped from the warehouse.
​
Customer history: This is the first order of this customer with us.

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The Support Team

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