Subject: Re: [RESOLVED] RE: Shukran points issue- 6232596055
From: Apoorv Joshi <[email-masked]>
To: thiyagarajan arumugam <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Shukran Happiness <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 14 Jan 2021 05:12:00 -0700 (MST)

Hi Thiyagu, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "thiyagarajan arumugam" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Shukran Happiness" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Wednesday, January 13, 2021 12:14:09 AM 
Subject: Re: [RESOLVED] RE: Shukran points issue- 6232596055 

Hi Thiyagu, 

Thank you for looking into this. 

As we can check from the customer's account he has 69 available points at this time and 28 pending points. Customer was supposed to receive 26 points for the order number: 6232596055. Can you please recheck and advise if the same have been posted to customer's account at this time as available points. 

Thank you for your help! 

Regards, 
Apoorv 

From: "thiyagarajan arumugam" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Shukran Happiness" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, 3 January, 2021 15:50:51 
Subject: [RESOLVED] RE: Shukran points issue- 6232596055 

Hello [ mailto:[email-masked] | 
@Apoorv Joshi ] , I was working with your ecomm team to close such pending isues hence I didn’t respond to your escalation since it was known issue. 

I can see this order is processed yesterday and member got point. Can you please and confirm? 

-Thiyagu 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 2, 2021 6:29 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Thiyagarajan Arumugam <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Shukran points issue- 6232596055 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6232596055 

Customer was supposed to receive 26 Shukran points for this order however, the same has not been credited to her account. We raised the same to Jira/Technical team to investigate further however, as per them the order is showing COD Pending in siebel and hence the customer is not receiving any points for this order. 

[ https://landmark.atlassian.net/browse/REL-127170 | https://landmark.atlassian.net/browse/REL-127170 ] 

Already escalated to [ mailto:[email-masked] | [email-masked] ] but no response on the same. 

Request you to please look into this on priority and assist in closing this case. Case is pending since Nov 2020. 

Thank you for your help! 

Regards, 

Apoorv 
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