Subject: FW: MOC case - 9616050762
From: Jessie Caparas <[email-masked]>
To: Deepak Damodaran <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 14 Jan 2021 10:52:48 +0000

@Deepak Damodaran<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]>

Can you please advise if any Adidas items were returned under order ID 9616050762

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, January 14, 2021 11:04 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: MOC case - 9616050762
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 23:42:00
Subject: MOC case - 9616050762

Hi Team,

With regards to Order ID 9616050762, Ticket ID 1935723, the customer is complaining that he has returned non-LMG items and he is requesting us to return the items back to us. The customer has called many times and complained and with no resolution mailed us on Nov 30.

We have raised a child ticket 1947614 on  Jan 03, but the status is closed with no response.

The customer is asking for Trade License copy to lodge a complaint against us in MOC.

Attached images of the non-LMG items and the description of these items are mentioned below:

Adidas Men's must haves raphic Sweatpaints
Adidas Men's must haves badge ofSport French terry Pants
Adidas Men's must haves  French terry badge of Sport Pants

Kindly assist.

Regards,
Nikhil.

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