Subject: Re: Refund Not Processed// 2000435313
From: Algaili Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 14 Jan 2021 03:25:03 -0700 (MST)

Please follow up and the case is pending since long time. 

From: "Youssef Amr" <[email-masked]> 
To: "Hadeer Ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ahmad Alawneh" <[email-masked]> 
Sent: Tuesday, 5 January, 2021 14:20:08 
Subject: RE: Refund Not Processed// 2000435313 

Dear Seeta 

As we checked the below HAWB is not reflecting on our system 

Kindly share with me the original HAWB delivered to the customer or the collection reference to locate and track the below shipment for you 

Best regards 

Youssef Amr 

From: Hadeer Ahmed 
Sent: Tuesday, January 5, 2021 10:45 AM 
To: Seeta Seeta <[email-masked]>; Youssef Amr <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; escalations dxbteam <[email-masked]> 
Subject: RE: Refund Not Processed// 2000435313 

Adding [ mailto:[email-masked] | 
@Youssef Amr ] 

Thanks , 

Hadeer Ahmed 

Customer Account Executive, 

Aramex International – Cairo, Egypt 

Mob: 01223470899 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 5, 2021 5:55 AM 
To: Service Center - CAI Consumer CS < [ mailto:[email-masked] | [email-masked] ] >; Hadeer Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; escalations dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed// 2000435313 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

With reference to the tracking number 43826526601, we request you to check the details and let us know whether the item has been collected or not from the customer. If yes then please provide us the tracking number under which the item was delivered to our warehouse. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 30 December, 2020 10:06:13 
Subject: Refund Not Processed// 2000435313 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :06-Nov-2020 

Order ID: 2000435313 

Return Tracking ID: 43826526601 

RMA: 1000282105 

Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item and as per Aramex team the item has been collected. Please confirm if you have received the item so that we can refund the customer asap. 

Regards, 

Algaily