Subject: RE: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 14 Jan 2021 09:39:21 +0000

Hi @Vaibhav Ohri<mailto:[email-masked]>  @Dipesh Regmi<mailto:[email-masked]>

As per the system and the tracking ID the order is In Transit.
Please confirm if you received it from DC.

PFA the screenshot for your reference.
Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, January 14, 2021 1:04 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Let’s review this case and call the customer urgently.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 14, 2021 12:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist on the below case regarding delay in delivery, not getting any response from LMG and customer is raising this to MOC.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 10, 2021 10:30:53 PM
Subject: Fwd: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back

Hi Team,

Please find attached customer's response. He is ready to complain against us to Consumer courts. The customer is asking for a call back from the manager.

Customer Name: Schenella Menda Lobo
Mobile No: +971-588517374
Email: [email-masked]<mailto:[email-masked]>

Kindly arrange a call back to the customer.

Regards,
Nikhil.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 January, 2021 18:06:22
Subject: Re: Late Delivery - 9620177533

Hi Team,

Please assist in getting an update from LMG, as per tracking no delivery attempt has been made since Dec 6, 2020 and receiving no response from LMG.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 8:04:25 AM
Subject: Late Delivery - FP120520001898

Hi Team,

With reference to tracking ID: FP120520001898
Order: 9620177533

The order was shipped from our side on Dec 05, 2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 05:41:45
Subject: Late Delivery - FP120520001898

Hi Team,

Problem Statement:  Late Delivery
Order Date : Dec 04, 2020
Order ID: 9620177533
Tracking ID: FP120520001898
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Dec 05, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

We have escalated the same to the courier team twice, but there is no response yet.

Kindly assist with the delivery.

Regards,
Nikhil

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