Subject: Re: Refund Issue - 6246787046, 6245390154, 6245036470
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 14 Jan 2021 01:51:31 -0700 (MST)

Hi Team, 

Please assist on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Tuesday, January 5, 2021 9:28:20 PM 
Subject: Refund Issue - 6246787046, 6245390154, 6245036470 

Hi Team, 

With reference to the order: 6246787046, 6245390154, 6245036470 

In all the orders refund is showing processed as "manually refunded by Payfort" on Nov 30, 2020. Customer has already allowed 3 weeks and still have not received the refund. Screenshot of the Bank Statement attached that customer has shared with us. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 22, 2020 4:30:59 AM 
Subject: refund issue 

Ticket idea 1890965 

Hi Team. 

Problem Statement:Asking for refund 

Order ID: 6246787046 
Order Date : Nov 19, 2020 

Order ID: 6245390154 
Order Date : 21-Nov-2020 

Order Date :21-Nov-2020 

Order ID: 6245036470 

Assistance Required: Refund issue. 

Issue Description: Customer share his bank statement to approve that he did not receive the refund for his orders.Whoever,the hybris show that the refund process have been done. 

Thank you for your help. 

Regards, 
M.Murshed