Subject: Re: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Thu, 14 Jan 2021 01:36:12 -0700 (MST)

Hi Team, 

Please assist on the below case regarding delay in delivery, not getting any response from LMG and customer is raising this to MOC. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, January 10, 2021 10:30:53 PM 
Subject: Fwd: MOC case - Late Delivery - 9620177533 - Customer requesting Call Back 

Hi Team, 

Please find attached customer's response. He is ready to complain against us to Consumer courts. The customer is asking for a call back from the manager. 

Customer Name: Schenella Menda Lobo 
Mobile No: +971-588517374 
Email: [email-masked] 

Kindly arrange a call back to the customer. 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Dipesh Regmi" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Friday, 8 January, 2021 18:06:22 
Subject: Re: Late Delivery - 9620177533 

Hi Team, 

Please assist in getting an update from LMG, as per tracking no delivery attempt has been made since Dec 6, 2020 and receiving no response from LMG. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Dipesh Regmi" <[email-masked]>, "vaibhav ohri" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 30, 2020 8:04:25 AM 
Subject: Late Delivery - FP120520001898 

Hi Team, 

With reference to tracking ID: FP120520001898 
Order: 9620177533 

The order was shipped from our side on Dec 05, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 05:41:45 
Subject: Late Delivery - FP120520001898 

Hi Team, 

Problem Statement: Late Delivery 
Order Date : Dec 04, 2020 
Order ID: 9620177533 
Tracking ID: FP120520001898 
Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on Dec 05, 2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

We have escalated the same to the courier team twice, but there is no response yet. 

Kindly assist with the delivery. 

Regards, 
Nikhil