Subject: Re: Damaged item returned - 9617751447 - No response on child ticket.
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 14 Jan 2021 00:27:56 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 14 January, 2021 04:37:29 
Subject: Fwd: Damaged item returned - 9617751447 - No response on child ticket. 

Hi team, 

As per the customer, he has returned only the table. But as the the hybris the return has been raised for all the items. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 10 January, 2021 22:40:40 
Subject: Damaged item returned - 9617751447 - No response on child ticket. 

Hi Team, 

With regards to Order Id 9617751447, the customer is complaining that he has returned the 162457401 - - Bevelled Mirror Console Table - 120x40x81 cms as the item was damaged with the courier at the same time of the delivery. The Aramex team has confirmed that one item was returned back to us under AWB 46046602125 on Dec 17. 

The child ticket 1966568 was created on Jan 07 for the confirmation from the WH, but the ticket is closed on Jan 10 with out any response. 

Kindly assist with the confirmation, so that we may raise a RMA for the same. 

Regards, 
Nikhil.