Subject: Re: Refund approval #9621062300
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Faraz Lohani <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Osam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 14 Jan 2021 00:25:55 -0700 (MST)

Hi Team, 

Any update on the below case. 

Regards, 
Fauzan 

From: "Faraz Lohani" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Vaibhav Ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Osam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 17:57:48 
Subject: RE: Refund approval #9621062300 

Hi [ mailto:[email-masked] | 
@Vaibhav Ohri ] [ mailto:[email-masked] | @Dipesh
 Regmi ] 

Please provide the POD for the above mentioned order as the customer claims it not delivered yet how ever as per our system it shows delivered on 10 th December 2020. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, December 30, 2020 2:50 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund approval #9621062300 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 30, 2020 6:21 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Osam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval #9621062300 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Regards, 

Fauzan 

From: "Osam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 December, 2020 02:13:00 
Subject: Refund approval 

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1860642 

Order Date : Dec 9, 2020 

Order ID: 9621062300 

Tracking ID : FP120920000294 

Total Price : AED 158.00 

Issue Description : The Customer placed the order on Dec 9, 2020, and it is pending since then, 12/10/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 11 Dec 2020 and since then the issue was escalated to the courtier team for the POD but we got no response from them. 

Customer's history : the customer is with us since 3/30/20 and this is third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Osam 

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