Subject: RE: Refund Delay - 6227346603
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 13 Jan 2021 15:56:51 +0000

@Apoorv Joshi<mailto:[email-masked]>

Escalated to tech INC0953949

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 7, 2021 1:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Refund Delay - 6227346603

External email sender, please take precaution.
Hi Team,

Please assist in getting the following RMA processed: 1000019966, 1000019968, we raised the following child ticket to get this processed: #1627404 and as per WH they have already processed the same from their end but it is not reflecting on hybris. On hybris the status is still showing reached warehouse.

Please look into it and assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 12:57:25 PM
Subject: Refund not processed

Hi Team,

Subject : Refund not processed

Return Request Placed on : 9/27/2020
Order No: 6227346603
RMA : 1000019966, 1000019968
No Of The Returned Items = 4
Assistance Required – Need Refund Initiation

Issue description : We can see that the returned items have delivered on your end from October 5th. and as per hybris the status is  " REACHED TO WAREHOUSE"

Please check on this and initiate the refund ASAP and find the screenshot.

Best regards,
Shafeeque

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