Subject: Re: Late collection Case id - 1799277 Order Number: 6245014931
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 07:43:27 -0700 (MST)

Any udpate on the below collection? 

From: "ALL RUH OPS - Landmark" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Faraz Lohani" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ALL RUH OPS - Landmark" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Krizette Masangkay" <[email-masked]> 
Sent: Tuesday, January 12, 2021 4:43:15 PM 
Subject: RE: Late collection Case id - 1799277 Order Number: 6245014931 

Dear, 

We have informed our team to arrange collection. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Mohd Imran <[email-masked]> 
Sent: Tuesday, January 12, 2021 2:11 PM 
To: ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]> 
Cc: Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Krizette Masangkay <[email-masked]> 
Subject: RE: Late collection Case id - 1799277 Order Number: 6245014931 

Hi [ mailto:[email-masked] | 
@ALL RUH OPS Landmark ] [ mailto:[email-masked] | 
@AbdulrahmanMoha ] 

Please arrange the pickup of the above-mentioned order number ASAP as per the details below: 

Tracking ID : 46393704980 

Pickup Ref : L226FF5 

Customer has confirmed that their address is correct: Macc camp thuwal 3832, King Abdullah University Of Science And Technology 

Towal, Saudi Arabia (SA) 

Contact Number: +966577461354 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 10, 2021 2:32 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; AbdulrahmanMoha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late collection Case id - 1799277 Order Number: 6245014931 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get the item collected on a priority as it has been pending since last week of Nov 2020. 

Thank you for your help. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Krizette Masangkay" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 January, 2021 15:32:23 
Subject: Re: Late collection Case id - 1799277 Order Number: 6245014931 

Hi Abdullah, 

Customer has confirmed that their address is correct: Macc camp thuwal 3832, King Abdullah University Of Science And Technology 

Towal, Saudi Arabia (SA) 

Contact Number: +966577461354 

Thank you for your help! 

Regards, 

Apoorv 

From: "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 12:01:17 PM 
Subject: RE: Late collection Case id - 1799277 Order Number: 6245014931 

Dear, 

Please provide complete address ( Street name, area name ) . 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C97f9530cb62845c4d47d08d8b6eab851%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637460466523233375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qUwo%2BbZgK4V%2F6pqQ2MxP6uUzZpoQ%2FZEXCRSAn2fL36Q%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C97f9530cb62845c4d47d08d8b6eab851%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637460466523233375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=efu7BowRa9F2wwRwm7lb4dBWxoMJJ7LJUKSUflMG47Y%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C97f9530cb62845c4d47d08d8b6eab851%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637460466523243364%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=R35p85Z9esisMBeGrYihDfEw625uD1qfuWHkRl5D3aI%3D&reserved=0 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 8:06 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late collection Case id - 1799277 Order Number: 6245014931 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi [ mailto:[email-masked] | 
@ALL RUH OPS - Landmark ] [ mailto:[email-masked] | 
@Abdulrahman Mohamad (SA) ] , 

Please arrange the pickup of the above-mentioned order number ASAP as per the details below: 

Tracking ID : 46393704980 

Pickup Ref : L226FF5 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 1:02 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late collection Case id - 1799277 Order Number: 6245014931 
Importance: High 

[ mailto:[email-masked] | @Faraz Lohani ] 

Can you please look into this and escalate to the concern Aramex team. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 5:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late collection Case id - 1799277 Order Number: 6245014931 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in arranging the below collection. 

Thank you for your help. 

Regards, 

Manish 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 December, 2020 18:55:40 
Subject: Late collection Case id - 1799277 Order Number: 6245014931 

Hi Team, 

Kindly find the collection reference "L226FF5" and do the needful. 

Contact number: +966577461354 

Address: Macc camp thuwal 3832 

Saudi Arabia (SA) 

04-3-89 King Abdullah University Of Science And Technology Towal 

Problem Statement: What is the issue (Late Collection) Courier Team 

Problem statement - Late collection 

Case id - 1799277 

Order Number: 6245014931 

Order Created: 11/21/2020 

AWB - 46393704980 

Issue Description: The return request was recreated on 12/22/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C97f9530cb62845c4d47d08d8b6eab851%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637460466523253363%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YsNTZ7Dz5wEO2fC5gcQvOtNcf402uf57lVOHEg0c1rM%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]