Subject: Re: Order Delay - 6254329575
From: Apoorv Joshi <[email-masked]>
To: AbdulrahmanMoha <[email-masked]>, Krizette Masangkay <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Wed, 13 Jan 2021 06:22:50 -0700 (MST)

Hi Abdul, 

Thank you for your prompt response. 

However, please update on the below. Customer is chasing for their remaining order. Why is the customer receiving SMS notifications to collect the remaining package. One package has already been delivered to the customer and the remaining package is ready for collection. Please contact the customer within today on priority and arrange delivery of the remaining package with them, customer's address and contact number is still the same. 

@Krizette: Need your intervention on this to assist in arranging the delivery. Our warehouse handed over 2 container/box to deliver to the customer. One was delivered by Aramex and the remaining package is being ready for collection while the contact number and address of the customer is still the same. Customer has contacted us again already and have confirmed those details. She is also complaining that her location is 5KM away from your collection point and she would not be able to collect the package from there. Please assist in doing the needful to arrange the delivery of the remaining package with the customer. This is pending since Jan 3, 2021 as receiving no updates. 

Thank you for your help! 

Regards, 
Apoorv 

From: "AbdulrahmanMoha" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, 3 January, 2021 12:01:41 
Subject: RE: Order Delay - 6254329575 

Dear, 

We will check with our team and do the needful to arrange delivery. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 2, 2021 3:32 PM 
To: Abdulrahman Mohamad (SA) <[email-masked]> 
Cc: Krizette Masangkay <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; malik ismail <[email-masked]> 
Subject: Order Delay - 6254329575 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Order ID: 6254329575 

AWB: 46390910156 

Under the above AWB 2 container/box was sent regarding this order and only one was delivered to the customer. Customer is also reporting that she was advised on Dec 19, 2020 that the other container will be delivered on Dec 20, 2020 to the customer however, the same has not been delivered to the customer until now. Kindly advise why is this not delivered since Dec 19, 2020. Also, please advise when one container has been delivered to the customer location why the remaining package is showing for customer pickup. Customer is also saying that pickup location is 6hrs away from her location. 

Please deliver the remaining package to the customer on priority and arrange the delivery with them within today. 

Thank you for your help! 

Regards, 

Apoorv