Subject: RE: Need POD For Order ID 6244578388
From: Mohd Imran <[email-masked]>
To: BM Olm Dammam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 13 Jan 2021 11:48:00 +0000

Hi @BM Olm Dammam<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>,

Please arrange below POD on priority.

Order ID: 6244578388
Tracking ID: FP1121201000122 & FP1121200003516

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 13, 2021 1:13 PM
To: Escalations Dxbteam <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Need POD For Order ID 6244578388

External email sender, please take precaution.
Hi Team,

Kindly assist in getting an update on the below case. Customer denying receiving order and receiving no response from LMG on this. Case pending since Nov 2020.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "BM Olm Dammam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 31 December, 2020 06:37:46
Subject: Need POD For Order ID 6244578388

Hi Team,

Kindly share with us the POD with customer ID proof, as customer claiming that he has not recieved the order.

Regards,
Fauzan

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 December, 2020 16:40:16
Subject: Need POD For Order ID 6244578388

Hi Team,

Problem Statement: Need POD

Order Date : Nov 20, 2020
Order ID: 6244578388
Tracking ID: FP1121201000122 & FP1121200003516
Courier Partner Number : +966 59 872 5950

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on Nov 20, 2020 and as per LMG website the order delivered to customer on Nov 23, 2020. However, customer is claiming that he has not received the order, Kindly check and share with us the POD and customer ID. He has also shared us with the courier partner number (+966 59 872 5950) who is assigned for this delivery. I've already escalated the case to the courier team but still no reply.

Your friends
The support team

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