Subject: RE: Refund Issue
From: Alinaqi Bhavnagri <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 13 Jan 2021 09:41:33 +0000

Dear Imran,
Please find the reply from the bank.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Mohd Imran <[email-masked]>
Sent: Wednesday, January 13, 2021 10:12 AM
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Fauzan Ahmad . Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Issue

Hi @Alinaqi Bhavnagri<mailto:[email-masked]>,

PFB.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 11:58 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue

Dear Imran,
Can you share the screen showing the order details - Date, number and value?

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7Cf51126b42e4a4847184808d8b79ae9e4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461223286110087%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Et0mVj8XbIzSs%2BVqJjBT63IG99bEK7ociURTiSeMfmI%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 9:19 AM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue

Hi @Alinaqi Bhavnagri<mailto:[email-masked]>,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 3:12 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Hi Alinaqi,

Please help us in closure of the complaint.

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case customer insisting that he has not received the refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:27:54 AM
Subject: Refund Issue

Hi Team,

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,
Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: refund - Cancellation of order
From: Joseph Ward <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Hossam Shaffei <[email-masked]>
Date: Wed, 13 Jan 2021 09:26:06 +0000

External email sender, please take precaution.

Dears

Only there is canceled transaction for mentioned card with 190 EGP at 23/11 , if it is correct transaction that you asking it is already cancelled and ask cardholder refer to issuer bank , for transaction with 610 EGP with mentioned authorization transaction we didn't found anything about it

Thanks

From:        Alinaqi Bhavnagri <[email-masked]>
To:        Joseph Ward <[email-masked]>
Cc:        Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Hossam Shaffei <[email-masked]>
Date:        01/13/2021 10:14 AM
Subject:        RE: refund - Cancellation of order
________________________________

Dear Joseph,

Please find the details of the transactions from our system

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751088980%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KDHoWrS7tZj7vxtJYYUS8ZRZMhUogosZnYrMftY9k5Q%3D&reserved=0>

From:Joseph Ward <[email-masked]>
Sent: Tuesday, December 29, 2020 2:16 PM
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Hossam Shaffei <[email-masked]>
Subject: Re: refund - Cancellation of order

External email sender, please take precaution.

Dears

Need amount and if you have print screen from original transaction

Thanks

From:        Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
To:        Joseph Ward <[email-masked]<mailto:[email-masked]>>, Hossam Shaffei <[email-masked]<mailto:[email-masked]>>
Cc:        Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Date:        12/29/2020 01:15 PM
Subject:        refund - Cancellation of order

________________________________

Dear Joseph,

With reference to order ID# 2000575859 placed on 23 Nov 2020 the order has been cancelled, but the customer is still insisting the amount has been captured. Below are the credit card details. Can you please check is this amount collected in our account?

Card Owner: Yasmen abdelhamed ibrahim

Card number: 539935******8910

Type: mastercard

Month:

Valid from year:

Month: 10

Valid to year: 2024

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751098972%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WbyjgBnAk1gQRddOQz%2BtIwtfmOVoek3RwIuQ3Sq8tLI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751098972%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WbyjgBnAk1gQRddOQz%2BtIwtfmOVoek3RwIuQ3Sq8tLI%3D&reserved=0>

               Joseph Ward
KEY Accounts Senior RM
Payment Acceptance

Commercial International Bank (Egypt)
Hurghada Branch
4 Airport Rd - Banks Districts , Hurghada , Red Sea.  01025458333
[email-masked]<mailto:[email-masked]>

Please consider the environment before printing this email

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Commercial International Bank (CIB)<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cibeg.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751108965%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cGURxhdhht2ivhSD2oLRtGUXVOG78cAYSFq9w6IcVlM%3D&reserved=0>is the proud founder of the CIB Foundation<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fcibfoundation&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751118959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FiV2JgTA7WJzc0tU1c0S8ZUnJq7SiA7YNyDlRHsVZx4%3D&reserved=0>, a non-profit organization dedicated primarily to enhancing health services for underprivileged children in Egypt.

This e-mail message (and any attachments) is the property of CIBand it may contain privileged and confidential information strictly for the use of the

named address only. Any files attached to this e-mail have been checked by virus detection software prior to transmission, but you should carry out

your own virus check before opening any attachment. If you are not the intended recipient or an employee responsible for delivering the message to

the address, you must not copy, distribute or take any action in reliance upon it. If you have received this message in error, please contact us by

returning the e-mail and delete all copies of the message and any attachments. Unless expressly stated, opinions in this message are those of the individual author, and not of CIB.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751118959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YgKAn7rOkTKx%2BxjUMfzHWPSMZ4dpjhA5DUcqJD9yALs%3D&reserved=0>

               Joseph Ward
 KEY Accounts Senior RM
 Payment Acceptance

 Commercial International Bank (Egypt)
 Hurghada Branch
 4 Airport Rd - Banks Districts , Hurghada , Red Sea.  01025458333
  [email-masked]

Please consider the environment before printing this email

****************************************************************************************************
Commercial International Bank (CIB)<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.cibeg.com%2F&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751128956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k2lev%2FfghlunZX6qeaPMwt7%2BZ0hp91zJNK%2F9lM48ztk%3D&reserved=0> is the proud founder of the CIB Foundation<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Fcibfoundation&data=04%7C01%7CAlinaqi.bhavnagri%40landmarkgroup.com%7C8518b2bf12504c80bd9008d8b7a5446b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637461267751128956%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uy%2B0LTBX4kZ6l4joQkfIiyUsFsknW%2F8SYXsiXW%2BqgFU%3D&reserved=0>, a non-profit organization dedicated primarily to enhancing health services for underprivileged children in Egypt.
This e-mail message (and any attachments) is the property of CIB and it may contain privileged and confidential information strictly for the use of the
named address only. Any files attached to this e-mail have been checked by virus detection software prior to transmission, but you should carry out
your own virus check before opening any attachment. If you are not the intended recipient or an employee responsible for delivering the message to
the address, you must not copy, distribute or take any action in reliance upon it. If you have received this message in error, please contact us by
returning the e-mail and delete all copies of the message and any attachments. Unless expressly stated, opinions in this message are those of the individual author, and not of CIB.