Subject: RE: Refund approval/ 6237910465
From: Poovanna KBelliyappa <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Avnish Kumar <[email-masked]>, ArishLaila <[email-masked]>, Meer Ali <[email-masked]>, Bm olmriyadh <[email-masked]>
Cc: "Mohd. Jamal Akhtar" <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 13 Jan 2021 09:19:30 +0000

@Meer Ali<mailto:[email-masked]> & Dinesh - please share the POD on priority.

Regards,
Poovanna K.B
966548641121
EXT:3726

From: Ramesh Gottimukkala <[email-masked]>
Sent: Wednesday, January 13, 2021 12:01 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Avnish Kumar <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; ArishLaila <[email-masked]>
Cc: Mohd. Jamal Akhtar <[email-masked]>; Olm Riyadh <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund approval/ 6237910465

+ @Poovanna KBelliyappa<mailto:[email-masked]> Please look into it

@ArishLaila<mailto:[email-masked]> Ticket status please update

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 11:37 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Avnish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval/ 6237910465
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]>

Not getting the POD from the OLM team related to this concern.

Total order value is SAR 465 which the customer has been complaining from November 2020.

@Avnish Kumar<mailto:[email-masked]> the customer has multiple orders from last year and is insisting that this order has not been delivered but it got marked as delivered.

Instead of prolonging the customer's agony of waiting, can we go ahead and refund?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 13, 2021 12:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval/ 6237910465

External email sender, please take precaution.
Hi Jessie,

Is there any update in the below concern?
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohd. Jamal Akhtar" <[email-masked]<mailto:[email-masked]>>, "Olm Riyadh" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 January, 2021 15:40:39
Subject: RE: Refund approval/ 6237910465

@Mohd. Jamal Akhtar<mailto:[email-masked]> @Olm Riyadh<mailto:[email-masked]>

We've been chasing for the POD but didn't get a reply for this order worth AED 465.

Before we do any manual refund please investigate and share the POD if available asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 6, 2021 10:46 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval/ 6237910465
Importance: High

External email sender, please take precaution.
Hi Jessie,

In the mentioned case, we still didn't get the POD from concerned team. So please provide us the refund approval as the customer is chasing us for his refund.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 11:09:13
Subject: RE: Refund approval/ 6237910465

@ArishLaila<mailto:[email-masked]>

Please help provide the POD.

Tracking ID FP1102201000660

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 11:48 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: asjad hussain <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval/ 6237910465
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 7, 2020 10:35:39 PM
Subject: Refund approval/ 6237910465

Hi Team,

Problem Statement : Refund approval.
Ticket id : 1651462
Order Date : Nov 1, 2020
Order ID: 6237910465 (LIFESTYLE)
Tracking ID : FP1102201000660
Total Price : SAR465.00

Issue Description : The Customer placed the order on Nov 1, 2020 , and it is pending since then,  on 11/3/20 the order was marked as delivered, However the customer is complaining that he has not received the order.

Case history : The customer reached out to us on  4 Nov 2020 and since then the issue was escalated to the LMG Team for POD but we got no response.

Customer's history : the customer is with us 11/1/20  and this is his  8th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad.

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