Subject: RE: Product Issue - 9603638588
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 09:04:14 +0000

Pls take it as return & process refund.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, January 13, 2021 1:02 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Product Issue - 9603638588

External email sender, please take precaution.
Hi Sachin,

Hope you are doing well.

Problem Statement : Item Zipper Broken After 2 Months Usage

Order ID : 9603638588
Order Date : Sep 18, 2020
Contact Number : 0505142126

Item Name : 162547389 - - Juniors Printed 3-Piece Trolley Backpack Set

Issue Description - Customer reported that the above mentioned item zipper has been broken and he also claimed that he used the above mentioned item only for 2 months and it has 1 year of warranty. We advised the customer to visit our nerby Centrepoint or Babyshop store to get the item repaired. However, customer claimed that when he went to the nearby Maisam City Center to his item repaired, store team said that "as this item was purchased online, we request to please get in touch with online customer support to get the appointment".

Kindly advise us regarding this case. Please find the attached snapshot of product for your reference.

Thank you for your help.

Regards,
Apoorv
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