Subject: Product Issue - 9603638588
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 02:01:35 -0700 (MST)

Hi Sachin, 

Hope you are doing well. 

Problem Statement : Item Zipper Broken After 2 Months Usage 

Order ID : 9603638588 
Order Date : Sep 18, 2020 
Contact Number : 0505142126 

Item Name : 162547389 - - Juniors Printed 3-Piece Trolley Backpack Set 

Issue Description - Customer reported that the above mentioned item zipper has been broken and he also claimed that he used the above mentioned item only for 2 months and it has 1 year of warranty. We advised the customer to visit our nerby Centrepoint or Babyshop store to get the item repaired. However, customer claimed that when he went to the nearby Maisam City Center to his item repaired, store team said that "as this item was purchased online, we request to please get in touch with online customer support to get the appointment". 

Kindly advise us regarding this case. Please find the attached snapshot of product for your reference. 

Thank you for your help. 

Regards, 
Apoorv