Subject: Re: order status update #6261311122
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:00:03 +0000

Dear Fauzan and Vishwajeet,     We have published the Delivered status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.        {   "customer_shipment_id": "626131112222999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-01-10 12:20:00",   "entry_type": "Hybris",   "order_id": "6261311122",   "chargeable_weight": "1.0",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0145906921",   "reference_number": "CRDSAL0145906921" }      As of now, we are proceeding with the ticket # 191773 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9d3961c8f2d6a47616b758f38317e231745383865bcb866ad3526f9a86afe3e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Rajveer Srivastava Technical Engineer | FarEye         Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 13 Jan at  1:59 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

 

 
 Pl change the status. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Wednesday, January 13, 2021 11:42 AM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]> 
Subject: Re: order status update #6261311122 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 
Please confirm the requested status update so that we can proceed further​.

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9d3961c8f2d6a47616b758f38317e231745383865bcb866ad3526f9a86afe3e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Rajveer Srivastava 
Technical Engineer | FarEye

 

 

 

 

 

 

Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 13 Jan at 11:45 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Vishwajeet, 

 

   

 
 Please confirm the requested status update so that we can proceed further 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d9d3961c8f2d6a47616b758f38317e231745383865bcb866ad3526f9a86afe3e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Anjali Jha 
Technical Engineer | FarEye

 

 

 

 

 

 

Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Wed, 13 Jan at 11:33 AM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 
 
Hi Team,

 

  

 
 
 With reference to order #6261311122

 

 Tracking ID: CRDSAL0145906921

 

  

 
 
 As per the SaudiPost the order has been delivered to the customer on
10/01/2021. But till now the status on Fareye is shipped.  

 

   

 
 Kindly assist us to update the order status to delivered. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 13 January, 2021 07:26:43 
Subject: order status update.

 

   

 
 
 Hi Team, 

 

 
 
 Problem Statement: order status update. 

 
 
 Order Date: 05/01/2021 

 
 
 Order ID:6261311122 

 

 
 
 Assistance Required: order status update. 

 

 
 
 Issue Description: The order has been delivered to the customer but it's showing in progress. 

 

 
 
 Regards, 

 
 
 Mohamed. 

 

   

 

 

 
 
191773:211857

 

 

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