Subject: Re: Refund approval/ 6237910465
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: "Mohd. Jamal Akhtar" <[email-masked]>, Olm Riyadh <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 13 Jan 2021 01:34:35 -0700 (MST)

Hi Jessie, 

Is there any update in the below concern? 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, "Olm Riyadh" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, 7 January, 2021 15:40:39 
Subject: RE: Refund approval/ 6237910465 

[ mailto:[email-masked] | @Mohd. Jamal Akhtar ] [ mailto:[email-masked] | 
@Olm Riyadh ] 

We’ve been chasing for the POD but didn’t get a reply for this order worth AED 465. 

Before we do any manual refund please investigate and share the POD if available asap. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, January 6, 2021 10:46 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Refund approval/ 6237910465 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

In the mentioned case, we still didn't get the POD from concerned team. So please provide us the refund approval as the customer is chasing us for his refund. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 December, 2020 11:09:13 
Subject: RE: Refund approval/ 6237910465 

[ mailto:[email-masked] | @ArishLaila ] 

Please help provide the POD. 

Tracking ID FP1102201000660 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 8, 2020 11:48 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: asjad hussain < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval/ 6237910465 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 10:35:39 PM 
Subject: Refund approval/ 6237910465 

Hi Team, 

Problem Statement : Refund approval. 

Ticket id : 1651462 

Order Date : Nov 1, 2020 

Order ID: 6237910465 (LIFESTYLE) 

Tracking ID : FP1102201000660 

Total Price : SAR465.00 

Issue Description : The Customer placed the order on Nov 1, 2020 , and it is pending since then, on 11/3/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 4 Nov 2020 and since then the issue was escalated to the LMG Team for POD but we got no response. 

Customer's history : the customer is with us 11/1/20 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Asjad. 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com