Subject: Promo Issue - 6244361530
From: Apoorv Joshi <[email-masked]>
To: namrita kanjani <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, [email-masked], Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 01:32:38 -0700 (MST)

Hi Team, 

With reference to order number: 6244361530 

Customer was supposed to receive 20% off for the Samba card discount offer and to investigate the same we raised to tech team under Jira: https://landmark.atlassian.net/browse/REL-127452 . As per update from them - 
"By calculating 20% for bank card promotion on subtotal, we are getting SAR 84.43 to be refunded back to the customer. Can you please check and confirm for this order before we proceed and refund to customer ?" 

Please look into this and provide further approval for the refund after checking. The case is pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv