Subject: RE: Refund Issue
From: Alinaqi Bhavnagri <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 13 Jan 2021 07:57:54 +0000

Dear Imran,
Can you share the screen showing the order details – Date, number and value?

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Mohd Imran <[email-masked]>
Sent: Wednesday, January 13, 2021 9:19 AM
To: Alinaqi Bhavnagri <[email-masked]>
Cc: Fauzan Ahmad . Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Issue

Hi @Alinaqi Bhavnagri<mailto:[email-masked]>,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 3:12 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Issue
Importance: High

Hi Alinaqi,

Please help us in closure of the complaint.

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 1:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below case customer insisting that he has not received the refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 2:27:54 AM
Subject: Refund Issue

Hi Team,

With reference to order #2000104545

The order has been canceled and the authorization cancelled as well, but customer insisting that he has not received the refund. Kindly check and assist us.

Regards,
Fauzan

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