Subject: RE: POD Request - 6238808229
From: Poovanna KBelliyappa <[email-masked]>
To: Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Meer Ali <[email-masked]>, Bm olmriyadh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, ArishLaila <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 07:54:04 +0000

Dear @Meer Ali<mailto:[email-masked]>- As discussed please share the POD for below order .

Regards,
Poovanna K.B
966548641121
EXT:3726

From: Ramesh Gottimukkala <[email-masked]>
Sent: Wednesday, January 13, 2021 10:16 AM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Poovanna KBelliyappa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: POD Request - 6238808229

+Poovanna

Please arrange POD Today without fail

Thanks

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 9:31 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: POD Request - 6238808229
Importance: High

@Ramesh Gottimukkala<mailto:[email-masked]> we will proceed with the refund for this order as we didn't get the POD

@Apoorv Joshi<mailto:[email-masked]> go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 9:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: POD Request - 6238808229

External email sender, please take precaution.
Hi Jessie,

Please advise on the below, still havene't received the POD from the concerned team on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 19 December, 2020 01:16:58
Subject: RE: POD Request - 6238808229

@ArishLaila<mailto:[email-masked]>

Need your help to get the POD asap.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 5:23 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: POD Request - 6238808229

External email sender, please take precaution.
Hi Team,

Order ID: 6238808229
AWB: FP1104200003880

Kindly assist in getting POD in this case as the order is showing delivered and the customer is denying receiving this order. We have escalated to LMG multiple times but not getting any response.

Please look into this and assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Order Status is Showing Delivered But Not Received By Customer (Need POD)

Hi Team,

Problem Statement: Order Status is Showing Delivered But Not Received By Customer

Order Date : Nov 4, 2020
Order ID: 6238808229
Tracking ID: FP1104200003880

Assistance required : Proof of delivery

Issue Description: The order was delivered on 8 Nov, 2020. However, customer is saying that he didn't receive the order yet. I've already escalated the case to the LMG team 2 times, but still no reply form them.

We request you to please share us the proof of delivery as soon as possible.

Thank you for your help!

Regards,
Ishan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com