Subject: RE: Refund approval.///6250769864
From: Ramesh Gottimukkala <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 13 Jan 2021 07:16:25 +0000

@ArishLaila<mailto:[email-masked]>

Can you check and update FD ticket status ?

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, January 12, 2021 6:16 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund approval.///6250769864

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead.

@Ramesh Gottimukkala<mailto:[email-masked]> FYI to be debited from courier team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 1:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval.///6250769864
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Regards,
Fauzan

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 December, 2020 15:25:57
Subject: Refund approval.///6250769864

Hi Team,

Problem Statement: Refund approval.
Order Date:  Dec 3, 2020
Order ID: 6250769864 (Centrepoint)
Tracking ID: SD000688665
Total Price: SAR213.30

Issue Description: The customer made order on 3/12/20 and the courier team has delivered the order , then the customer said the order not delivered nor received . we have escalated to shipa for POD, the courier team provide an image as prove of delivery we forward the same to customer .however customer said the mobile no does not belong to him and how the courier partner give the order to someone without checking his ID   .

Customer's history: Customer is with us since 7/2/20 and has 2 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ezzaldeen
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