Subject: RE: Arrange for callback
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amal Irqeeq <[email-masked]>, ccwebteam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Musalman" <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Tue, 12 Jan 2021 17:18:34 +0000

Dear All,

The customer was contacted and his problem was taken into consideration with all the details and it was completely resolved and it was agreed upon to compensate him with a voucher to buy online.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Tuesday, January 12, 2021 1:34 PM
To: Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi; Saeed Khawaldeh; Amal Irqeeq; ccwebteam
Cc: Escalations Dxbteam; Apoorv Joshi; Shakeeb Arsalan; Fauzan Musalman; Nour Hanayneh; Mohammad Musaed
Subject: FW: Arrange for callback

Hi Team,

Please arrange a call to this customer.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 12, 2021 1:24 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arrange for callback

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 12 January, 2021 14:26:15
Subject: Re: Arrange for callback

Hi Team,

Problem Statement:Staff miss behaviour
incident date :10/12/20
store place:Address: King Abdul Aziz Street, Hail Saudi Arabia
Customer Mobile number :0551668228<callto:0551668228>

Issue Description: The customer went to store centerpoint ,hail king abdul aziz to shop during shopping the staff missed behavior and management  with customer and the customer didn't like the way of dealing with customers and the customer will make complaint to Ministry of Commerce. Kindly to take look at this case and take action as soon as possible.

Story :the customer said that " I entered the store approximately 6 and 15 minutes in the evening 10/12/2020 on Thursday

Regards,

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