Subject: Refund not received 4513632587
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 12 Jan 2021 07:08:04 -0700 (MST)

Hi Team, 

With reference to order # 4513632587 
RMA: 1000166632 

As per the hybris the refund has been done on 17 Nov 2020 . However customer complaining that he has not get the refund and shared the bank statement. 

Kindly check and do the needful. 

Regards, 
Fauzan 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 12 January, 2021 12:09:41 
Subject: Refund not received 4513632587 

Hi Team, 

PFA 

Order Date: Nov 11, 2020 
Order ID: 4513632587 
RMA: 1000166632 
Tracking ID : RP1115200002788 

The refund QAR 39.00 had been processed on 17th Nov, 2020, however the customer has not received in his bank account. 

Kindly check and process the refund. 

Regards, 
Juhi