Subject: RE: Drop Payment - 1695009
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Harish Thakor <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, anju john <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 12 Jan 2021 10:02:08 +0000

REFUNDED

Original Transaction ID202015451465222
IP Address10.250.0.117Batch ID
Transaction Date/TimeTue Jan 12 13:01:46 AST 2021Post Date0112
Transaction ID202101277146977Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand ID201835452320707
Card Number464452******4796Card ExpirationOct , 2022
Transaction Amount5.500Currency Code414
Merchant Track ID159109691600023827Result CodeCAPTURED
Host Response00Authorization Code334925
AVS ResponseCVD2 Validation Repsonse
Reference ID101297000406STAN ID113066
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 07, 2021 2:56 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Harish Thakor <[email-masked]>; Mustafa Chakki <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; anju john <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Drop Payment - 1695009

External email sender, please take precaution.
Hi Jessie,

Can you please assist in getting an update on the below, we have marked it as red on the drop payment sheet as well as have added the note in column M. The bank statement as per their request has been shared on Jan 2, 2020 to Mustafa. Attaching the same again.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 2, 2021 2:17:44 PM
Subject: Drop Payment - 1695009

Hi Mustafa,

Please find attached the Bank Statement as requested on the Drop Payment sheet/KW Finance Tracker. Please assist in getting this refund processed on priority. Transaction ID: 015422018902, Row 54 on Kuwait finance tracker - updated sheet for drop payments only.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 19, 2020 8:14:02 PM
Subject: Amount deducted, order not placed

Hi Team,

Transaction Date - 2/6/2020
Transaction ID - 15422018902
Amount - 5.500 KWD
Issue Type - Drop Payment
CS Remarks - Amount deducted, order not placed

Issue Description - Customer tried to place an order but failed due to some payment issue. However, the amount of 5.500 KWD got deducted from his account and he haven't received any refund for the same. We have already raised the concern on Kuwait Finance Tracker sheet but they were asking for bank statement. Please find the attached bank statement for the same below.

Thanks
Ishan

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