Subject: RE: Double Deduction - 8218577974
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anju John <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Date: Tue, 12 Jan 2021 08:35:19 +0000

REFUNDED

IP Address168.187.70.73Batch ID-1Transaction Date/TimeWed Dec 09 11:32:42 AST 2020Post Date1209Transaction ID202034498618642Action CodeCreditMerchant ID2683Terminal ID268301Payment InstrumentDebit CardBrand IDNational Bank of KuwaitCard Number464452******9757Card ExpirationNov , 2021Transaction Amount58.350Currency Code414Merchant Track ID169999990039921008Result CodeCAPTUREDHost Response00Authorization Code259948AVS ResponseCVD2 Validation RepsonseReference ID034497000043STAN ID767576Cardholder AddressECI7Cardholder Zip CodeUser Field 1User Field 2User Field 3User Field 4User Field 5UCAFHost Tran ID

Original Transaction ID202033361126365
IP Address10.250.0.117Batch ID
Transaction Date/TimeTue Jan 12 11:35:03 AST 2021Post Date0112
Transaction ID202101220251605Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand ID201835452320707
Card Number464452******9757Card ExpirationOct , 2021
Transaction Amount58.350Currency Code414
Merchant Track ID169999990039924203Result CodeCAPTURED
Host Response00Authorization Code989920
AVS ResponseCVD2 Validation Repsonse
Reference ID101297000323STAN ID779924
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 22, 2020 1:07 PM
To: Mustafa Chakki <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anju John <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Double Deduction - 8218577974

External email sender, please take precaution.
Hi Team,

Customer placed the following order: 8218577974 for which he was deducted twice. The transaction ID under which the extra amount has been deducted is 033360027114, Amount deducted is KWD 58.35. The same information was added to Kuwait Finance Tracker however, we have been advised to share the Bank Statement. ROW: 23

Please find attached the Bank Statement that customer has shared regarding the same.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv
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