Subject: Fwd: Refund not credited - 6228655120 - RRN number required
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 11 Jan 2021 13:57:44 -0700 (MST)

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 6 January, 2021 06:30:50 
Subject: Fwd: Refund not credited - 6228655120 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, 3 January, 2021 08:26:07 
Subject: Re: Refund not credited - 6228655120 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Thursday, 31 December, 2020 15:32:13 
Subject: Re: Refund not credited - 6228655120 

Hi Malik, 

Can you please provide us the RRN number, as the customer is claiming that he has not received the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 22:52:29 
Subject: Fwd: Refund not credited - 6228655120 

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 25 December, 2020 23:57:04 
Subject: Fwd: Refund not credited - 6228655120 

Hi Team, 

The customer has shared the bank statement with us and the refund is not visible on the statement. 

Kindly assist. 

Regards, 
Nikhil. 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 20 December, 2020 08:19:35 
Subject: Refund not credited - 6228655120 

Hi Team, 

The refund got rejected for Order id 6228655120 on Nov 15 as the refund was to MADA card. We have raised Jira REL-126540 and got the confirmation on Nov 18 that it may take 2-3 weeks for the refund. 

The customer came back to us on Dec 18, and informing us that the refund has not been credited to his account. Kindly share the confirmation number for the refund. 

Regards, 
Nikhil.