Subject: Refund for Shukran not processed - 9616108263
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Mon, 11 Jan 2021 13:55:20 -0700 (MST)

Hi Team, 

With regards to Order ID 9616108263, AWB FP112120001412, the customer is complaining that the order was not delivered to her, but instead the courier team has refunded her the cost of the order AED 118.40, stating that they have lost the order. 

We have escalated the same to the LMG team for the confirmation, but there is no response. 

The issue is that the customer has burned 1128 Shukram points (AED 56.40) for this order and asking for the refund for the same. 

Kindly assist. 

Regards, 
Nikhil.