Subject: Re: Refund Follow Up
From: MOHD SALMAN <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 11 Jan 2021 10:15:20 -0700 (MST)

Hi Team, 

Is there any update? 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "MOHD SALMAN" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 3 January, 2021 13:49:49 
Subject: RE: Refund Follow Up 

Hi Fauzan , 

Noted. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, December 31, 2020 3:28 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; MOHD SALMAN <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund Follow Up 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please find the correct IBAN No: SA6880000210608010362750 

Regards, 

Fauzan 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "MOHD SALMAN" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 30 December, 2020 21:49:02 
Subject: RE: Refund Follow Up 

Hi Fauzan , 

IBAN incomplete 1 digit missing. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 29, 2020 11:12 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; MOHD SALMAN < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Follow Up 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please find the bank details for order # 6490228782 

Account Holder Name: MSTORH L ALSHAMMRI 

Bank Name: Al-Rajhi Bank 

Branch Name: Mubarraz - 21000 

Account No: 210608010362750 

IBAN: SA680000210608010362750 

Account Type: Current 

Regards, 

Fauzan 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "MOHD SALMAN" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 21 December, 2020 15:16:23 
Subject: RE: Refund Follow Up 

Hi Fauzan, 

Bank details was not received. Ticket 1289787 

Please provide bank details. 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 7:27 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; MOHD SALMAN < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Follow Up 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to the order # 6490228782 

Kindly assist us if we have processed the refund as the payment method was SADAD. 

Regards, 

Fauzan 

From: "MOHD SALMAN" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 6:47:44 AM 
Subject: Refund Follow Up 

Hi Team, 

Problem Statement: Refund Process problem 

Order Date : May 9, 2020 

Order ID: 6490228782 

Tracking ID: NA 

RMA: 33785620 

Assistance Required: Need refund for customer. 

Issue Description: As per the hybris the the refund of 644 SAR has been done successfully on 7/15/20 but the customer is complaining he did not get the refund. 

Kindly check the status and provide us Transaction status details. 

Please kindly find the attached file. 

Regards, 

Mohd Salman 

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