Subject: Re: JIRA Ticket Escalations
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, saurabh <[email-masked]>, Deeksha Dadu <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 11 Jan 2021 03:53:51 -0700 (MST)

Hi Jessie, 

I apologies for this. 

I will inform all the agents to double check Jira before creating any tickets. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 11 January, 2021 15:24:42 
Subject: JIRA Ticket Escalations 

Hi Team, 

Before raising a JIRA ticket, let’s ensure that we check first if there is any existing ticket for the same order. 

[ https://landmark.atlassian.net/browse/REL-132737 | https://landmark.atlassian.net/browse/REL-132737 ] 

[ https://landmark.atlassian.net/browse/REL-133205 | https://landmark.atlassian.net/browse/REL-133205 ] 

This is for strict compliance. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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