Subject: Re: Refund not processed #6255433900
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Samer Salmeh <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 11 Jan 2021 02:29:07 -0700 (MST)

Hi Team, 

Please find the correct IBAN of the order # 6255433900 

IBAN: SA2880000126608010468550 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Monday, 11 January, 2021 14:34:02 
Subject: RE: Refund not processed #6255433900 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Please recheck the IBAN information asap. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar <[email-masked]> 
Sent: Monday, January 11, 2021 12:12 PM 
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: RE: Refund not processed #6255433900 

Hi Jessie, 

The TT rejected by bank due to the incorrect IBAN. Please provide the correct IBAN & customer details to resubmit the TT again. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 9:33 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not processed #6255433900 

Thanks [ mailto:[email-masked] | 
@Mohammed Athar ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 11, 2021 1:10 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not processed #6255433900 

Hi Jessie, 

TT already prepared & sent to bank for transfer will update you the exact status once any update is received from bank. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 10, 2021 5:54 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund not processed #6255433900 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

For your action please. 

Hybris ticket ID 07700401 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 10, 2021 10:06 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund not processed #6255433900 

External email sender, please take precaution. 

Hi Team, 

Please check the below issue and advise, the customer is chasing us constantly on chat regarding the refund. 
Need your assistance. 

Regards 
Shakeeb 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 9, 2021 4:10:16 PM 
Subject: Refund not processed #6255433900 

HI Team, 

Order ID :6255433900 
Hybris ticket NO: 07700401 

We create a new ticket on hypris on 01/01/2021 to transfer the amount to the customer bank account, but till noe the refund not processed. 

Bnnk deatails has been updated and removed my credit balance, so kindly transfer the amount: SAR 146.2 to the customer bank account. 

Kindly check and do the needful, 

Regards, 

Samer 

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