Subject: RE: C&C Delay - 6244120095
From: Nusaybah Alzuman <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Qazi Mohammed <[email-masked]>
Date: Mon, 11 Jan 2021 06:09:52 +0000

Hi Team,

Please find the attached communication with store team regarding order number 6244120095.

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 10, 2021 6:53 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Subject: C&C Delay - 6244120095

External email sender, please take precaution.
Hi Team,

Order Number: 6244120095
Store Code: Babyshop - 21193

Order placed on Nov 19, 2020 and the order is still partially picked up by the customer. Customer placed an order for the following item in quantity 2 and it was shipped from our WH under two consignments, one was picked up and one is still showing ready to ship: 159936114 - - Juniors Solid T-shirt with Round Neck - Set of 3.

The same was escalated to store spocs and store as per the matrix and store sheet however, not receiving any response from Store. Please find attached regarding the same and assist in getting an update on this from the store.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك
From: Centrepoint Sulaimaniya <[email-masked]>
To: Ashok KumarYadav <[email-masked]>, Manager Sulaimaniya <[email-masked]>
Cc: Nusaybah Alzuman <[email-masked]>
Date: Thu, 7 Jan 2021 14:39:37 +0000

Dear Nusaybah

Physical one shipment is in store and one shipment taken by customer. We try to call customer but he is not answering. We will try again to contact him.

Thanks &Regards,
Arif Mukadam

Head Cashier
Centrepoint, Sulaimaniya
EXTN: 6468
Mobile: +966 561405479
Email: [email-masked]<mailto:[email-masked]>

From: Ashok KumarYadav
Sent: 07 January 2021 05:28 PM
To: Manager Sulaimaniya <[email-masked]>
Cc: Centrepoint Sulaimaniya <[email-masked]>; Nusaybah Alzuman <[email-masked]>
Subject: Fwd: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7Cnusaybah.alzuman%40landmarkgroup.com%7C9b62156d9e7643c2bc0708d8b31a0f31%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456271784740072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E4gayXp%2FGd%2BWLAGJox8YBD8vEGxleFdTteuUYQDyYiQ%3D&reserved=0>

Dear Abby/ Arif,

Please respond the store concern mails.

Regards,

Ashok Yadav

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=04%7C01%7Cnusaybah.alzuman%40landmarkgroup.com%7C9b62156d9e7643c2bc0708d8b31a0f31%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637456271784740072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E4gayXp%2FGd%2BWLAGJox8YBD8vEGxleFdTteuUYQDyYiQ%3D&reserved=0>

  _____

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 7, 2021 11:25:41 AM
To: Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Centrepoint Sulaimaniya<mailto:[email-masked]> @Manager Sulaimaniya<mailto:[email-masked]>

2 Reminder

Please find the attached POD. Order received by HRMS: 210451

Cross check storage room once again and update ASAP.

From: Nusaybah Alzuman
Sent: Wednesday, January 6, 2021 9:30 AM
To: Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Centrepoint Sulaimaniya<mailto:[email-masked]> @Manager Sulaimaniya<mailto:[email-masked]>

Reminder

Please find the attached POD. Order received by HRMS: 210451

Cross check storage room once again and update ASAP.

From: Nusaybah Alzuman
Sent: Tuesday, January 5, 2021 1:06 PM
To: Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Centrepoint Sulaimaniya<mailto:[email-masked]> @Manager Sulaimaniya<mailto:[email-masked]>

Please find the attached POD. Order received by HRMS: 210451

Cross check storage room once again and update ASAP.

Thanks

From: Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 12:53 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Dear Team,

PFA …POD

Thanks

Naseebulla

From: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 12:27 PM
To: Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Ksaclick&collect Rydconloc<mailto:[email-masked]> @Parvez Khan<mailto:[email-masked]>,

Can you please shared the POD for below order.

Store claiming that this order has not been dispatched from warehouse yet.

Order Number:6244120095

Customer:Abo Mohamed

Order Created:Nov 19, 2020

Order Delivery Mode:Store pickup

Order Status:IN_PROGRESS

Display Order Status:Processing

From: Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 6:24 PM
To: Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Dear Nusaybah

I check we did not received this 2 shipment in store on 21-Nov-2020 Delivery.  But it is motion in GTM that total no of container 190 pcs. Physical we received Total No of shipment 188.Quntity.

Thanks &Regards,
Arif Mukadam

Head Cashier
Centrepoint, Sulaimaniya
EXTN: 6468
Mobile: +966 561405479
Email: [email-masked]<mailto:[email-masked]>

From: Nusaybah Alzuman
Sent: 03 January 2021 05:59 PM
To: Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Cc: Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anton Shanike <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi Arif,

Can you please revert on this issue.

Hi Ashok,

Need your intervention to close this issue.

From: Nusaybah Alzuman
Sent: Thursday, December 31, 2020 8:58 AM
To: Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Aravinth Muthukumar <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; 'Centrepoint' <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Centrepoint Sulaimaniya<mailto:[email-masked]> @Manager Sulaimaniya<mailto:[email-masked]>

Reminder

Please check and confirm the order physically in your store or not.

Order Number:6244120095

Customer:Abo Mohamed

Order Created:Nov 19, 2020

Order Delivery Mode:Store pickup

Thanks

From: Nusaybah Alzuman
Sent: Tuesday, December 29, 2020 4:00 PM
To: Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Aravinth Muthukumar <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1884856] - Re: - 6244120095 شكرًا لاستلام طلبك

Hi @Centrepoint Sulaimaniya<mailto:[email-masked]> @Manager Sulaimaniya<mailto:[email-masked]>

Please check and confirm the order physically in your store or not.

Order Number:6244120095

Customer:Abo Mohamed

Order Created:Nov 19, 2020

Order Delivery Mode:Store pickup

Thanks

From: Centrepoint [email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 3:14 PM
To: Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Manager Sulaimaniya <[email-masked]<mailto:[email-masked]>>; Centrepoint Sulaimaniya <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Aravinth Muthukumar <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Vickum Dissanayake <[email-masked]<mailto:[email-masked]>>; Ashok KumarYadav <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1884856] - Re: شكرًا لاستلام طلبك

External email sender, please take precaution.

Hi Team,

With reference to the order number(6244120095):

Store Code:21193

Please advice if there is any update on the below case. Also, please do ask the stor to proceed with RTS of the missing items if they are not going to be handover to the customer.

Thank you for your help!

Regards,

M. Murshed

1884856:1125156