Subject: RE: Late return to the Warehouse // 6244094295
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Bm Olmjeddah <[email-masked]>, Olm Jeddah <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Date: Sun, 10 Jan 2021 16:22:24 +0000

@Bm Olmjeddah<mailto:[email-masked]> @Olm Jeddah<mailto:[email-masked]> Please confirm why is there a delay in handing over the items to coloc.

The customer is chasing us for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 10, 2021 2:50 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: Late return to the Warehouse // 6244094295

External email sender, please take precaution.
Hi Team,

AWB: RP1203200005181

Items are already collected from the customer however, not delivered to conloc since Dec 6, 2020. We have escalated to LMG multiple times but not receiving any response on the same.

Please look into this and assist in getting the items delivered to our WH so customer can receive their refund.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 10 January, 2021 16:11:52
Subject: Late return to the Warehouse // 6244094295

Hi Team,

Problem Statement: Late return to the Warehouse

Order Date : Nov 19, 2020
Order ID: 6244094295
Tracking ID: RP1203200005181

Assistance Required: Need Urgent Delivery

Issue Description: Issue Description: The return request was created on 12/3/20 and it has been collected and till now the items have not been returned to the warehouse, so kindly we request you to arrange a return on priority basis so we will be able to initiate the refund for the customer.

Regards,
Shafeeque

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