Subject: Re: Wrong delivery: Case id - 1895252 Order ID: 6251329676 Tracking ID: FP1205201000734
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: ArishLaila <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 10 Jan 2021 09:05:18 -0700 (MST)

Hi Jessie, 

We request you to please let us know if we can go ahead with the refund for this order as the customer is now very disappointed and asking for his refund. 

The issue had been raised on 12/20/2020 however till now we have not received any update from the courier team. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Thursday, 31 December, 2020 12:19:52 
Subject: Re: Wrong delivery: Case id - 1895252 Order ID: 6251329676 Tracking ID: FP1205201000734 

Hi Arish, 

We are still waiting for the POD, so kindly provide us the same on priority. The customer is constantly chasing us for his order. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 14:55:28 
Subject: RE: Wrong delivery: Case id - 1895252 Order ID: 6251329676 Tracking ID: FP1205201000734 

[ mailto:[email-masked] | @ArishLaila ] 

Can we please get the POD for this? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, December 23, 2020 9:31 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Wrong delivery: Case id - 1895252 Order ID: 6251329676 Tracking ID: FP1205201000734 

External email sender, please take precaution. 

Hi Team, 

Kinsly assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 December, 2020 10:59:50 
Subject: Wrong delivery: Case id - 1895252 Order ID: 6251329676 Tracking ID: FP1205201000734 

Hi Team, 

Problem Statement: Order status is delivered but the customer did not receive it. 

Case id - 1895252 

Order Date: Dec 4, 2020 

Order ID: 6251329676 

Tracking ID: FP1205201000734 

Assistance Required: Need POD 

Issue Description: As per the tracking we can see that the item has been delivered to the customer on Dec 7, 2020. However, the customer has still not received the order. 

Please check and provide POD. 

Thank you for your help 

Regards, 

Manish 

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