Subject: Re: Refund 6245975554
From: Mohammad Musaed <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 10 Jan 2021 06:02:19 -0700 (MST)

From: "Malik Ismail" <[email-masked]> 
To: "Sankar T" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Wednesday, 6 January, 2021 13:11:37 
Subject: RE: Refund 6245975554 

Hi Sankar, 

Customer already provided with RRN and checked with bank but informed no refund received. Bank statement attached. 

Please check and update as its MOC case. 

Regards, 

Malik 

From: Sankar T <[email-masked]> 
Sent: Tuesday, January 5, 2021 11:15 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Musaed <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Refund 6245975554 

External email sender, please take precaution. 

Hi Malik, 

Please share the RRN with the customer and ask the customer to check with issuing bank. 

Thanks, 

Sankar. 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 5 January 2021 at 6:24 PM 
To: Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund 6245975554 

Hi Sankar, 

Refund done as per PayFort for Order 6245975554 batch 21. However , customer claim refund not received yet and shared bank statement date from 22 Nov – Jan 4. 

Please check and update. 

Regards, 

Malik 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 31, 2020 12:29 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund 6245975554 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist on the below case as on the order it says "Manually refunded by payfort" on Nov 28, 2020. We have asked the customer to allow 3 weeks as per the policy and also have shared the RRN with the customer to check with his bank as per Malik advise but the customer has confirmed that they have still not received the refund. 

We have also asked the customer to allow full 2 weeks again on chat but the customer is saying that he is leaving the country in 4 days and is in real need of money. He also told us on chat that his Bank is asking for "UTI number" to investigate further. 

Kindly look into this and advise if anything can be done from our end to expedite this refund. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 3:03:06 PM 
Subject: Re: Refund 6245975554 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 27 December, 2020 14:59:05 
Subject: Refund 6245975554 

Hi Team, 

Order No:6245975554 

Order Created:Nov 22, 2020 

RMA:1000239317 

​ 

The refund has been processed on 11/28/20 ,However it getting rejection and Manually refunded by payfort 

The customer is coming constantly and has provide bank statement as well . 

kindly share the UTI Number As bank request . 

Regards, 

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