Subject: Re: Proof of collection: Case id - 1854263 Order Number: 9618942882
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 10 Jan 2021 05:36:39 -0700 (MST)

Hi Hamza, 

With reference to the order number: 9618942882 
Store Code: ShoeMart - 21477 

Order placed on Nov 29, 2020 and the order is showing successfully collected. Customer has reported to us that they did not collect this order yet. Kindly assist in looping the store team/concerned so we can check if the order has been successfully collected or is still available in store. If still available, please have the customer contacted and the order to be handover to them. If not, please have them shre the Proof of colection. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 3 January, 2021 12:28:36 
Subject: Proof of collection: Case id - 1854263 Order Number: 9618942882 

Hi Team, 

Problem statement: The customer has reported that he had no collected the below order and asking for the refund however as per the order status it collected on 12/9/2020 

Case id - 1854263 
Order Number: 9618942882 
Order Created: 11/29/2020 

Order Delivery Mode: Store pickup 
Store: ShoeMart21477 

Assistance required: Need the proof of collection or process the refund for this order if the order has not been collected by the customer. 

Regards, 
Manish