Subject: Re: Late C&C// 9618395802
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 10 Jan 2021 04:45:07 -0700 (MST)

Hi Team, 

Order ID: 9618395802 
Store code: Splash - 21459 

Order placed on Nov 28, 2020 and the status is still ready to ship. Kindly advise on priority if this order is available at the store physically. If so, please mark this order as Not picked and proceed with RTS. If not at store, please mark this lost in transit and refund the customer. 

Thank you for help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Late C&C// 9618395802 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) C&C. 

Order Date : 28-Nov-2020 
Order ID: 9618395802 
Tracking ID: 961839580299990001 
Store code: Splash21459 
Assistance Required: Need cancel the order. 

Issue Description: THe customer placed order on 28-Nov-2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
The customer is now chasing us for the cancellation and refund. 
​ 

Regards, 
Algaily