Subject: Refund approval / missing items 6478581058
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 9 Jan 2021 22:16:33 -0700 (MST)

Hi Sachin, 

Please Advise if we can proceed with the refund for the below issue. 

Please note that the issue has been escalated to the WH, but we did not get any update from them and as per the courier partner they have delivered as received from the WH. 
Amount to be refunded: SAR264.99 

Regards 
Shakeeb 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, December 21, 2020 6:58:26 PM 
Subject: Missing items 6478581058 

Hi Team 

Order Created: Apr 6, 2020 

With reference to the order number 6478581058, AWB S000915790869, 
Delivery Date 4/28/20 6:00 PM 
Amount to be refunded: SAR264.99 
The customer emailed us complaining of missing 7 items ( 
161437029 - - Mickey Mouse Printed 2-Piece Towel - 61x92 cms 
​162052747 - - Juniors Printed Comb and Hairbrush 
161193397 - - Juniors Printed Diaper Bag with Zip Closur 
161166373 - - Juniors Printed Baby Cuddle Wrap 
162078957 - - Juniors Printed 7-Piece Clothing Set 
161648993 - - Juniors Embroidered Towel with Hood and Mittens 
155453728 - - Mickey Mouse Printed Changing Mat 

AS per the customer, she received her consignment missing the items above , while she paid for the full shipment ,however it shows to us the item was included the consignment once we track the shipment. 

Due to this we request you to look into this concern and confirm to us whether the item was shipped to the customer or not , if no please refund the amount to the customer at the earliest 

Awaiting for your response, 

Thanks & Regards, 
Tawfik