Subject: Re: Order cancelation request #6242691314
From: SAEEDURRAHMAN CHOUDHARY <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, hemyar nasser <[email-masked]>, Seeta Seeta <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 9 Jan 2021 21:27:47 -0700 (MST)

Any update pleas 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "hemyar nasser" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]>, "saeedurrahman choudhary" <[email-masked]> 
Sent: Friday, 8 January, 2021 19:33:25 
Subject: Re: Order cancelation request #6242691314 

Hi Team, 

Please advise if any update on the incident ID below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "hemyar nasser" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]>, "saeedurrahman choudhary" <[email-masked]> 
Sent: Thursday, January 7, 2021 3:22:11 PM 
Subject: Re: Order cancelation request #6242691314 

hi team, 

Please update on this matter. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Hemyar Nasser" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Thursday, January 7, 2021 10:29:20 AM 
Subject: Re: Order cancelation request #6242691314 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Hemyar Nasser" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Wednesday, January 6, 2021 9:45:42 PM 
Subject: Re: Order cancelation request #6242691314 

Hi Jessie, 

Kindly advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "hemyar nasser" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 22, 2020 1:02:21 AM 
Subject: RE: Order cancelation request #6242691314 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Still checking and escalated to tech this team INC0935663 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, December 17, 2020 2:24 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Hemyar Nasser <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Order cancelation request #6242691314 
Importance: High 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

This has been escalated to the WH team as its pending to be shipped. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 16, 2020 9:52 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Hemyar Nasser < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMED MURSHED < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order cancelation request #6242691314 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6242691314 

The order placed on Nov 16, 2020 and still not shipped, Kindly assist us to cancel the order and refund for customer. 

Regards, 

Fauzan 

From: "Hemyar Nasser" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 11, 2020 6:47:09 PM 
Subject: Late shipment 

Hi team 

Problem Statement: Late shipment. 

Order Created: Nov 16, 2020 

Order Number: 6242691314 

Tracking ID: na 

Assistance Required: Need urgent shipping. 

Issue Description: the customer is complaining about late delivery, and till now order has not been shipped . child ticket created but order not shipped 

asap do the shipment. 

Regards 

Hemyar. 

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