Subject: Re: Need Refund #6490096505
From: "HAMZA AL. NOMANI" <[email-masked]>
To: Sankar T <[email-masked]>
Cc: "Vijay mandal (TCS)" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 9 Jan 2021 10:56:11 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : May 8, 2020 
Order ID: 6490096505 
Tracking ID: CRDSAL0019632320 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on May 8, 2020, and shipped with Saudi Post under tracking (CRDSAL0019632320). Now as per hybris the status is NDR. Kindly check and assist us to process the refund for customer asap. 

Thank you for your help. 

Regards, 
Hamza 

From: "Sankar T" <[email-masked]> 
To: "Vijay mandal (TCS)" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "HAMZA AL. NOMANI" <[email-masked]> 
Sent: Thursday, 7 January, 2021 00:24:11 
Subject: Re: Need Refund #6490096505 

Hi [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] , 

We have not received the terminal status update and this is old order so I manually updated to NDR. 

Thanks, 

Sankar. 

From: "Vijay mandal (TCS)" <[email-masked]> 
Date: Wednesday, 6 January 2021 at 6:06 PM 
To: Mohd Imran <[email-masked]>, Sankar T <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>, "seeta.seeta" <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "HAMZA AL. NOMANI" <[email-masked]> 
Subject: RE: Need Refund #6490096505 

Hi [ mailto:[email-masked] | 
@Sankar T ] , 

Please check Hybris Status of this order. OMS Status is NDR since 22-July -2020. 

Thanks & regards, 

Vijay Mandal 

LMG-OMS Support Executive 

+91 7003673057 

[email-masked] 

From: Mohd Imran <[email-masked]> 
Sent: Wednesday, January 6, 2021 5:43 PM 
To: Vijay mandal (TCS) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; HAMZA AL. NOMANI <[email-masked]> 
Subject: RE: Need Refund #6490096505 

Hi [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] , 

Please check order # 6490096505 still not reflecting as NDR as per the req # REQ0193786. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: HAMZA AL. NOMANI < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 5, 2021 12:48 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Need Refund #6490096505 

External email sender, please take precaution. 

Hi team, 

Any update 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HAMZA" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 4 January, 2021 14:46:04 
Subject: RE: Need Refund #6490096505 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

PFB 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 3, 2021 3:29 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HAMZA < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need Refund #6490096505 
Importance: High 

[ mailto:[email-masked] | @Mohd Imran ] 

Please update on the below incident. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 3:36 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HAMZA < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Need Refund #6490096505 

Checking with tech [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3Dd170526adb11e49034fed4bdd39619db%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CVijay.Mandal%40landmarkgroup.com%7Cb082df4115664569f0b808d8b23c63b5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637455319735403536%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E53PZPYX3oT0feMYEQhSik3CCuvNDB%2FQqqI9KU3G190%3D&reserved=0 | 
REQ0193786 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 6:24 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HAMZA < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Need Refund #6490096505 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6490096505 

Tracking ID: CRDSAL0019632320 

Order Date : May 8, 2020 

As per SaudiPost website the order has been retuned to origin on 20/06/2020 , and there is not date on Fareye, 

Kindly check and assist us to mark the order as NDR and process refund for customer. 

Regards, 

Fauzan 

From: "HAMZA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 5:37:47 AM 
Subject: Need Refund 

Hi Team, 

Order Date : May 8, 2020 
Order ID: 6490096505 
Tracking ID: CRDSAL0019632320 

The customer placed an order on MAY but the order Not deliverd and returned,However the statues on hybris is still showing On progress and the customer need the refund. 

Kindly check and do needfull. 

Regards, 

Hamza 

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www.landmarkgroup.com ] 

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