Subject: Re: Need RRN
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, saeedurrahman choudhary <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Sat, 9 Jan 2021 07:39:56 -0700 (MST)

Hi Team, 

Please assist with the RRN on the below case as the customer is denying receiving the refund for the returned item under order number: 6233319772 for an amount of SAR 162on NOv 3, 2020. Customer has already checked with his bank and the Bank statement is attached as shared by the customer. 

Thank you for your help! 

Regards, 
APoorv 

From: "saeedurrahman choudhary" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 9 January, 2021 18:58:40 
Subject: Need RRN 

Hi Team, 

Problem Statement: Refund did not reflect in customers account 

Order Date: 15-Oct-2020 
Order ID: 6233319772 
RMA: 1000125968 
Amount : 162 SAR 
Transaction ID : 169999990010972934 

Assistance Required: Need RRN 

Issue Description: With refernce to the above mentioned order ID, the refund has been done successfully from our end but the customser is reporting that he did not det the refud till now and he shared his bank statemet. You can find the bank statement attached. 

Please check and advise. 

Thank you for your help 

Regards, 
Saeedurrahman