Subject: RE: Late Collection - 9614705889
From: Eugene Ocoy <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Deepak Damodaran <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>, Vaibhav Ohri <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 9 Jan 2021 12:40:00 +0000

Adding Indunil..

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Eugene Ocoy
Sent: Saturday, January 09, 2021 4:39 PM
To: Apoorv Joshi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Late Collection - 9614705889

Hi Apoorv,

Below AWB is in receiving process.

In reading Indunil, as discussed once process done pls close the pallet.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 08, 2021 4:19 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection - 9614705889

External email sender, please take precaution.
Hi Deepak/Eugene,

AWB: RP111820003380

Customer has returned following item: 162391912 which as per tracking is delivered to WH on Dec 31, 2020. The RMA status is showing reached at warehouse, kindly process the following RMA: 1000180398.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 8:01:52 AM
Subject: Late Collection - 9614705889

Hi Team,

With reference to order #9614705889
Tracking ID:  RP111820003380

The return request was created on 11/18/20 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Reattempt request has been done on the system.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 05:47:20
Subject: Late Collection - 9614705889

Hi Team,

We have done reattempt in the system.

Problem Statement: Late collection
Order Date :  Nov 16, 2020
Order ID:  9614705889
Tracking ID:  RP111820003380
Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on 11/18/20. But the item still not collected. The customer has confirmed the address Apartment 901, Armada 3, Cluster P, JLT, Dubai and mobile number as 0544043602.

We have escalated the same to the LMG twice, but there is no response. Kindly assist.

Regards,
Nikhil.

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