Subject: Re: NDR refund issue
From: Apoorv Joshi <[email-masked]>
To: YASSER LSM <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 9 Jan 2021 03:57:05 -0700 (MST)

Hi Yasser, 

This is refunded please inform the customer and close the case. 

Regards, 
Apoorv 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 29 December, 2020 16:40:15 
Subject: NDR refund issue 

Hi Team, 

Problem Statement: NDR refund issue 

Order ID: ​6256592792 
Order Date :Dec 21, 2020 
Tracking ID: ​CRDSAL0134987020 
Ticket No: 1914556 

Issue Description: As per the hybris, the status is showing NOT_DELIVERED. The customer is asking for a refund. 

kindly do the needful. 

Regards, 
Yasser