Subject: Refund approval
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 9 Jan 2021 03:53:45 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1930618 
Child Ticket:1955000 
Order Date: Nov 24, 2020 
Order ID: 6246479323 
Tracking ID: 46383759236 
Total Price: SAR 103 
Issue Description: Customer received the order and found that one item was missing. 

The Item: 
162173796 - - Kappa Girls’ Slip-On Walking Shoes 

Case history: The customer has placed the order with a total of 17 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that one of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped. 

Customer's history: The customer has contacted for the first time regarding this complaint. This is the first order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fatma