Subject: Late refund (Cancelled RMA)/ 6256641326
From: PRINCE MALIK <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 9 Jan 2021 02:43:06 -0700 (MST)

Hi Team, 

Ticket-1969848 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 21, 2020 
Order ID: 6256641326 
RMA: 1000379707 
Tracking ID: 46395719241 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince