Subject: Refund Issue - 9619343292
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 9 Jan 2021 01:31:16 -0700 (MST)

Hi Team, 

With reference to the order number: 9619343292 

Customer has received a refund of AED 84 in this order for a cancelled item however, the customer is reporting that it is not reflecting in their Tabby nor Bank account. We advised the customer to check with his Bank and please find attached the response that Bank shared with the customer. 

Please advise further as to how to go about this case. 

Thank you for your help! 

Regards, 
Apoorv